Refund and Exchange Policy for Futureskaart.in

At Futureskaart.in, we strive to provide high-quality products and a satisfying shopping experience. If for any reason you are not completely happy with your purchase, we offer the option to exchange the product under certain conditions.

1. Eligibility for Exchange

We are happy to offer exchanges in the following cases:

  • Damaged Product: If the product you received is damaged or defective upon delivery, you are eligible for an exchange. Please inspect your order upon receipt, and if you find any damage, notify us immediately.

  • Misshipped Item: If the wrong product was shipped to you, we will replace it with the correct item.

2. Exchange Request Timeframe

To request an exchange, you must notify us within 7 days of receiving your product. After 7 days, we will not be able to process exchanges.

3. How to Request an Exchange

If you believe your product is eligible for an exchange (damaged or misshipped), please follow these steps:

  1. Contact Us: Send an email to our dedicated support team at return@futureskaart.in with the following details:
    • Your order number
    • A clear description of the issue (damaged or incorrect product)
    • Photos of the damaged or incorrect product (if applicable)
  2. Return Authorization: Once we review your request, we will send you return instructions and a confirmation of your exchange request. We will also provide you with the address to return the product if necessary.

4. Return Shipping

For exchanges due to damaged or incorrect products, Futureskaart.in will cover the return shipping costs. We will provide you with a return label or instructions for sending the item back to us at no cost to you.

5. Conditions for Exchange

To be eligible for an exchange, the product must be returned in its original condition (unused, unworn, and with all tags and packaging intact). The item should also be free from any signs of wear and tear.

If the returned product is not in resalable condition, we may deny the exchange request or offer an alternative solution.

6. Processing Your Exchange

Once we receive your returned product and verify its condition, we will process your exchange. The replacement item will be shipped to you as soon as possible. You will be notified when your new item has shipped.

7. Non-Returnable/Non-Exchangable Items

Certain items are not eligible for exchange, including:

  • Products that have been used, altered, or damaged by the customer.
  • Products that were on sale or marked as “final sale.”

8. Refunds

We do not offer refunds at this time. Instead, we provide exchanges for products that meet the criteria outlined in this policy.

9. Contact Information

For all exchange requests, or if you have any questions about our refund and exchange policy, please contact us at:

Email: return@futureskaart.in

10. Changes to This Policy

Futureskaart.in reserves the right to update or change this Refund and Exchange Policy at any time. Any updates will be posted on this page with an updated “Last Updated” date. Please review this page regularly for any changes.

By purchasing from Futureskaart.in, you agree to the terms outlined in this Refund and Exchange Policy.